Consulting Services
First, we reveal why visitors aren’t choosing you. Then, we show you how to fix it.
The Patient Communication Assessment™
We use The Patient Communication Assessment™ to take a look at your practice operations in these six business-critical areas:
- Front Desk
- Staff/PC
- Doctor
- Fees/Terms
- Competition
- POS Documents
Targeted Solutions
Then, you'll get a comprehensive report called the Patient Communication Report and Recommendations. We'll come alongside your practice and present targeted solutions in these six key growth areas:
- Front Desk Training & Coaching
- Staff Negotiation Training & Coaching
- Doctor Consultation Training & Coaching
- Fees & Financing Analysis
- Competition Analysis
- Point-of-Sale & Take-Home Materials
Front Desk Training & Coaching
We’ll assess how effectively your front desk team function as the ambassadors of your practice. We’ll focus on how your front desk team interacts with your pre-decision clients, and skills they need to start new clients successfully.
Staff Negotiation Training & Coaching
The negotiation and closing process is not an area where you want to have self-taught staff members. We will teach your staff members how to present fees, handle patient concerns and negotiate to “yes” – all without lowering your fees.
Doctor Consultation Training & Coaching
The doctor’s presentation skills are absolutely critical to the patient start rate. We’ll look at what the doctor is actually doing in consultations, and show you how to present the full value of your services to potential patients.
Fees & Financing Analysis
Most potential customers are concerned with payment options, and if the options you offer aren’t correctly designed, you can easily lose cases to competitors. We’ll examine the options you have, and show you how to handle fee concerns and make it easier for patients to get started.
Competition Analysis
Knowing what your competitors are doing will help you plan your future business strategy and carve out a place for yourself in your community. We’ll learn everything we can about your competition and make recommendations to help you position yourself in the local market.
Point-of-Sale & Take-Home Materials
Your take-home materials are an essential part of how you communicate with the person making financial choices about your treatments. We’ll examine your current take-home materials and identify opportunities for improvement.